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STAKEHOLDER SATISFACTION RESULTS
Of the 25 surveys sent via email, 12 were
completed representing a 48% response. The following recaps these
responses.
Of the surveys completed, 11 (92%) were very
familiar with and have regular contact with House of Hope/Stepping
Stones, 1 (08%) were familiar with one or more specific services but
not familiar with the organization as a whole and 0 (0%) were
unfamiliar and have little contact with the organization or knowledge
of services
Primary
relationship to HOH/SS
1 (08%) Provider
4 (33%) Referral source/Collaboration/Affiliate
7 (59%) Community Stakeholder/Funder
Listed below are the measured responses to
determine the level of satisfaction with the House of Hope/Stepping
Stones (HOH/SS) facility, services, staff and overall agency. Because
of the high level of satisfaction ratings, the responses have not been
separated by familiarity or primary relationship.
Rating Scale:
1 – Strongly Disagree
2 – Disagree
3 – Not sure
4 – Agree
5 – Strongly Agree
|
|
1 |
2 |
3 |
4 |
5 |
|
1.
Facilities are clean and well maintained |
0% |
0% |
0% |
17% |
83% |
|
2.
Facilities are accessible to persons with disabilities |
0% |
0% |
0% |
17% |
83% |
|
3.
Services are conveniently located |
0% |
0% |
0% |
08% |
92% |
|
4.
HOH/SS does not discriminate in the provision of their
services |
0% |
0% |
0% |
17% |
83% |
|
5.
Information about services and eligibility criteria are
made available to the community |
0% |
0% |
17% |
25% |
58% |
|
6.
HOH/SS provides culturally competent services |
0% |
0% |
0% |
17% |
83% |
|
7.
HOH/SS respects the confidentiality and privacy of the
person’s served |
0% |
0% |
0% |
08% |
92% |
|
8.
HOH/SS is known for their integrity and ethical practices,
and welcoming attitude toward person’s served |
0% |
0% |
0% |
17% |
83% |
|
9.
HOH/SS conducts a public education program to make its
presence known in the community |
0% |
0% |
50% |
0% |
50% |
|
10.
HOH/SS works with other community organizations to advocate on
behalf of person’s served |
0% |
0% |
08% |
17% |
75% |
|
11.
Individuals referred for services are promptly screened |
0% |
0% |
08% |
33% |
59% |
|
12.
Waiting period for services are reasonable |
0% |
08% |
08% |
33% |
51% |
|
13.
HOH/SS is fiscally responsible |
0% |
0% |
0% |
25% |
75% |
|
14.
HOH/SS governing body is broadly representative of the community
it serves |
0% |
0% |
25% |
17% |
58% |
|
15.
Personnel are qualified and competent in the performance of their
jobs |
0% |
0% |
0% |
17% |
83% |
|
16.
Personnel are respectful and knowledgeable in their interactions
with our organization/agency |
0% |
0% |
0% |
17% |
83% |
|
17.
HOH/SS is in compliance with applicable laws, regulations and
accreditation standards |
0% |
0% |
08% |
08% |
84% |
|
18.
Overall, I am
satisfied with my organization’s relationship with the House of
Hope/Stepping Stones |
0% |
0% |
0% |
17% |
83% |
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