|
PERSON SERVED SATISFACTION SURVEY
STEPPING STONES RESULTS
AUGUST 18, 2004
Of
the 20 person’s served at Stepping Stones, 18 surveys were completed
representing a 90% response. The following recaps these
responses.
Stepping Stones Staff Rating
|
Question |
Strongly Agree |
Agree |
Neutral |
Strongly Disagree |
Disagree |
|
Staff treat me with
respect |
33% |
33% |
28% |
6% |
0% |
|
Staff see me for
services on time |
28% |
33% |
33% |
0% |
6% |
|
If I had a
complaint, staff handled it well |
28% |
22% |
50% |
0% |
0% |
|
Staff helped me find other services that I
needed |
39% |
22% |
33% |
6% |
0% |
|
Overall, I am
satisfied with the staff |
33% |
33% |
28% |
6% |
0% |
Stepping Stones Services Rating
|
Question |
Strongly Agree |
Agree |
Neutral |
Strongly Disagree |
Disagree |
|
Medical Services are
excellent |
16% |
56% |
28% |
0% |
0% |
|
Food Service is
excellent |
0% |
44% |
44% |
6% |
6% |
|
Facility
accommodations are excellent |
22% |
28% |
33% |
11% |
6% |
|
Individual
counseling is helpful |
39% |
44% |
16% |
0% |
0% |
|
Large group
counseling is helpful |
44% |
44% |
11% |
0% |
0% |
|
Small group
counseling is helpful |
39% |
56% |
6% |
0% |
0% |
|
Family counseling is
helpful |
44% |
33% |
22% |
0% |
0% |
|
Financial/budget
counseling is helpful |
28% |
17% |
44% |
6% |
6% |
|
Educational/vocational counseling is helpful |
28% |
28% |
44% |
0% |
0% |
|
Employment
assistance is helpful |
28% |
33% |
39% |
0% |
0% |
|
Overall, I am satisfied with the services I
have received |
33% |
39% |
22% |
6% |
0% |
|
