|
PERSON SERVED SATISFACTION SURVEY
HOUSE
OF HOPE RESULTS
AUGUST 18, 2004
Of
the 85 person’s served at House of Hope, 74 surveys were completed
representing a 87% response. The following recaps these
responses.
House
of Hope Staff Rating
|
Question |
Strongly Agree |
Agree |
Neutral |
Strongly Disagree |
Disagree |
|
Staff treat me with
respect |
55% |
29% |
13% |
1% |
1% |
|
Staff see me for
services on time |
41% |
37% |
15% |
1% |
5% |
|
If I had a
complaint, staff handled it well |
36% |
35% |
21% |
7% |
1% |
|
Staff helped me find other services that I
needed |
36% |
36% |
23% |
4% |
1% |
|
Overall, I am
satisfied with the staff |
45% |
36% |
17% |
0% |
1% |
House of Hope Services Rating
|
Question |
Strongly Agree |
Agree |
Neutral |
Strongly Disagree |
Disagree |
|
Medical Services are
excellent |
29% |
44% |
13% |
8% |
5% |
|
Food Service is
excellent |
5% |
9% |
21% |
40% |
24% |
|
Facility
accommodations are excellent |
29% |
36% |
29% |
3% |
3% |
|
Individual
counseling is helpful |
55% |
32% |
9% |
4% |
0% |
|
Large group
counseling is helpful |
39% |
36% |
20% |
4% |
1% |
|
Small group
counseling is helpful |
55% |
29% |
15% |
1% |
0% |
|
Family counseling is
helpful |
17% |
27% |
61% |
4% |
1% |
|
Financial/budget
counseling is helpful |
21% |
33% |
40% |
5% |
0% |
|
Educational/vocational counseling is helpful |
32% |
33% |
29% |
4% |
1% |
|
Employment
assistance is helpful |
24% |
33% |
35% |
5% |
3% |
|
Overall, I am satisfied with the services I
have received |
36% |
44% |
19% |
0% |
1% |
|
